Returns, Changes and Complaints

Return and exchange

We have a 30-day money back guarantee, so you can return the goods with us within 30 days of receiving the shipment.

How to return the goods?

Pack the goods and write:

  • order number,
  • name and surname,
  • the name of the goods you are returning,
  • the account number to which we are to return the payment to you.

Send by post to the address: David Kaliberka, Na Květnici 1118/5, Prague 4, Czech Republic, 14000.

Please send us a notification of the return of goods to the e-mail info@bionicband.cz so that we know about you and do not miss the package.

How to exchange goods for others?

Pack the goods, write:

  • order number,
  • name and surname,
  • the name of the goods you want to exchange and for what.

Send by post to the address: David Kaliberka, Na Květnici 1118/5, Prague 4, Czech Republic, 14000.

Please send us an e-mail info@bionicband.cz notification of the exchange of goods so that we know about yours and do not miss the package.

Complaint goods

If you complain about the goods, please describe your problem (preferably attach photos / video) and send everything by e-mail to: info@bionicband.cz. We will contact you with the solution as soon as possible.

Pack the goods, write:

  • order number,
  • name and surname,
  • the name of the goods you complain,
  • what solution we agreed on.

Send by post to the address: David Kaliberka, Na Květnici 1118/5, Prague 4, Czech Republic, 14000.

Please send us an e-mail info@bionicband.cz notification of the shipment of goods so that we know about your and do not miss the package.

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